Refund Policy

At Wbut Course, we are committed to providing high-quality educational experiences. This Refund Policy outlines the conditions under which refunds may be requested and processed.

1. Satisfaction Guarantee

We offer a 14-day satisfaction guarantee on all course purchases. If you are not satisfied with a course, you may request a full refund within 14 days of enrollment, provided you have completed less than 25% of the course content.

2. Eligibility for Refunds

Refunds are available under the following conditions:

• Request is made within 14 days of course enrollment
• Less than 25% of course content has been accessed
• No certificates have been issued for the course
• Account has not been flagged for policy violations

After the 14-day period or if more than 25% of content has been accessed, refunds are generally not available except in exceptional circumstances at our discretion.

3. Non-Refundable Items

The following are not eligible for refunds:

• Course bundles or subscriptions after the first 14 days
• Courses where a certificate has been issued
• Promotional or discounted courses unless otherwise stated
• Third-party services or materials purchased through our platform

4. How to Request a Refund

To request a refund, please contact us within the eligibility period:

• Email: [email protected] with subject line "Refund Request"
• Include your full name, order number, and reason for the refund request
• Our team will review your request within 3-5 business days

5. Processing Time

Once your refund is approved:

• Refunds are processed to the original payment method
• Processing typically takes 5-10 business days
• Depending on your bank or credit card issuer, it may take additional time for the refund to appear in your account

6. Course Access After Refund

Once a refund is processed, your access to the course materials will be immediately revoked. You will not be able to access any course content, resources, or community features.

7. Exceptional Circumstances

We understand that exceptional circumstances may arise. If you believe you have a valid reason for a refund outside the standard policy, please contact us. We review each case individually and may make exceptions for:

• Serious medical emergencies
• Technical issues that prevented course access
• Course content significantly different from description

Please provide relevant documentation to support your request.

8. Subscription Plans

For monthly or annual subscription plans:

• You can cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No refunds for partial months or unused time
• You retain access until the end of the paid period

9. Technical Issues

If you experience technical problems preventing course access, please contact our support team before requesting a refund. Many technical issues can be quickly resolved, allowing you to continue your learning.

10. Course Updates and Changes

We continuously update our courses to maintain quality and relevance. Minor content updates do not qualify for refunds. If we make substantial changes that fundamentally alter a course, we will notify enrolled students and discuss options.

11. Payment Disputes

If you dispute a charge with your bank or credit card company without first contacting us, we may not be able to provide a refund. Please reach out to us first so we can resolve the issue directly.

12. Regional Considerations

For students in the European Union, additional consumer rights may apply under EU law. Nothing in this policy limits your statutory rights.

13. Contact Information

For refund requests or questions about this policy:

• Email: [email protected]
• Phone: +34 711 126 369
• Address: Estrada do Porto, 37, 36312 Vigo, Pontevedra, Spain

14. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will not affect purchases made before the policy update. Significant changes will be communicated via email.